Troubleshoot

Trouble with your login

First of all please make sure you have registered correctly on the site, you should have received a confirmation email with a link. If not check your junk mail as well as it sometimes slips in there!

Please make sure you are entering the correct username and password.

Your password is also case sensitive, so please make sure you have not left the caps on by mistake.

If you feel you may have forgotten your password please go to the login page where you can request your password to be re-sent to you.

If all this fails please email us at support@stormchildventures.com and tell us your name, email address and password.

You have found a link that is not working

Please email us at support@stormchildventures.com

An offer or promotion on the site is out of date?

We do try our best to keep the site up to date, but even we sometimes miss things! Please email us at customerservices@stormchildventures.com

One of our codes is not being accepted

First of all please check the Ts & Cs related to the offer it may be that there are restrictions with that particular offer.

If all seems to be correct and the code is still not accepted please contact us at customerservices@stormchildventures.com

Please provide details of the code and retailer you are trying to access and your details, so we can contact you.

Cannot get code or see offer

Please make sure you have registered or logged in to the site. If the problem continues please email us at customerservices@stormchildventures.com with your username and contact details and the problem you are experiencing.

No registration email confirmation

If you registered but never received an email confirmation, please try registering again or contact us with your email address and contact details at support@stormchildventures.com

No email address?

If you would like to register on the site but do not have an email address, you can register for one here.