FAQs

• What is Rewards at Home?
• How do I contact Rewards at Home?
• What are the benefits of membership?
• Who are Stormchild Ventures Ltd?
• How does Rewards at Home keep my personal details secure?
• How do I change my personal information?
• I have forgotten my login details or password?
• I am having trouble accessing a service provided by your site — what should I do?
• What if I am not satisfied with my membership and I paid a fee to join?
• What if I have a complaint about a purchase or retailer on your site?
• How do I report a problem with your website?

What is Rewards at Home?

Rewards at Home is the UK’s newest lifestyle and benefits site. With more than 200 offers from High Street and well-known online retailers as well as exclusive offers and competitions, this site will certainly be in your favourites!

How do I contact Rewards at Home?

We keep a full list of contact details for all our services. Find the telephone numbers and email addresses you need at contact us.

What are the benefits of membership?

Our members benefit in a number of ways:

• Full access to the site
• Access to all promotions, discounts, and offers
• Ability to have offers and promotions from your favourite retailers sent directly to you
• Access to add comments to blogs and contribute to the Rewards at Home community
• Exclusive member offers
• Entry to competitions
• Special events and promotions

Who are Stormchild Ventures Ltd?

Stormchild is the UK’s newest provider of Consumer Loyalty and Reward schemes. We operate the Rewards at Home website and a number of branded sites for more than 50,000 people. We offer significant discounts and offers from more than 200 high street and online brands from FCUK, UGG, House of Fraser, Comet, Three Mobile, Jeff Banks, Elemis, Links of London and more, many of which are exclusive to us and you will not find elsewhere on the web. Rewards at Home is powered by Stormchild Ventures.

How does Rewards at Home keep my personal details secure?

Stormchild Ventures Ltd is a registered data user under the Data Protection Act. We treat all your personal information as confidential and keep it on a secure server to make sure that it is protected to the highest standards.

Stormchild Ventures Ltd uses the most up-to-date version of the Secure Sockets Layer (SSL) protocol to protect all the personal information you provide. This means that it is encrypted while in transit, and can’t be read by anyone else.

How do I change my personal information?

You need to inform us about any change to your personal details — eg, your address, name, telephone numbers or email address. You can do this by logging into your account and editing your personal settings.

I have forgotten my login details or password?

Go to the forgotten password page, enter your email and hit the button for forgot your password. An email will be sent to you straightaway with your details to allow you to login again.

I am having trouble accessing a service provided by your site — what should I do?

Simply contact us on support@stormchildventures.com with your enquiry or problem and we will contact you as soon as we can with a solution to your problem.

What if I am not satisfied with my membership and I paid a fee to join?

You have 7 working days from the day you join our membership service to cancel. Simply contact cancellations@stormchildventures.com with a written request containing your name and full address and we will refund your membership.

What if I have a complaint about a purchase or retailer on your site?

If the compliant refers to a purchase in the first instance please contact the individual retailer. If you still have an unresolved issue please email our customer services team at customerservices@stormchildventures.com and we will do our best to help you.

How do I report a problem with your website?

If you’re having difficulty using the site, please contact us.